For More Business, Get Out of the World of 'Get'

Commentary October 10, 2024 at 02:18 PM
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What You Need To Know

  • Manipulation-based conversations lead to awkward results.
  • Your need for a sale is not a reason for a client to buy.
  • One thing you can always give is the gift of listening.
An advisor listening to a client speak

Most financial and insurance professionals are taught to "prospect" — to market themselves. They put in long hours and good money on lead lists, social media and other marketing activities, and they notice that despite their efforts, not much is happening. They aren't growing and getting great clients.

If this is where you are, try this for the next month: Slow down your conversations and be there to give… and not get.

Everyone you talk with, and every great client, needs you to listen and to serve. Create relationships based on service, and you'll find plenty of business.

Getting annoys people.

Clients and prospects can sense whether you are there to sell to them — to serve yourself — or to serve them. Are you giving… or getting?

Advisors who are struggling to grow their business are focused all day on what they can get, and how they can get it and, as a result, are not getting much of anything. Those focused on what they can give are getting a lot.

The scenario based on get works like this:

The advisor meets with a prospect and begins a manipulation, and ends the conversation with some kind of awkward request or question. And the prospect almost always says something like, "Let me think about it."

In most cases, the primary reason for this reaction is that there's been no actual service from which they can determine the value of your offer. You didn't listen deeply and ask questions that were meaningful to them. You gave very little, and now you want a contract to keep on doing the same. Hey, I would need some time to think about that, too.

That's the world of get. But getting doesn't get the business. I want… I need… is repulsive to a prospective client. It pushes people away.

Getting hurts advisors.

Another reason the get approach isn't working is that it's uncomfortable for the advisors.

So even if she's telling herself "I've got to really sell today — I've got to get a client, I don't have any money." her subconscious is saying, "I understand, but let's procrastinate on this one. Just for today, and put this off. You can sell tomorrow when you feel better and can better withstand the pain of it."

Giving feeds advisors' souls.

The world of give is very different.

Prospects feel that you're serving them from the moment your conversation begins, and when it's time for you to leave, the urge to continue what you started with them is strong.

In the give world, when you eventually talk about your planning or management fees, or premiums, they already have a sense that you and your products and services are worth the money, and they have an urge to continue working with you.

If you were taught to live in the get world and find that it's not working — or you're avoiding the activities you know you believe you need to do to keep your business growing — try moving to the give world and see what happens.

Credit: Shutterstock


Sandy SchusselSandy Schussel is a coach and practice development consultant for insurance and financial professionals. He has served as an MDRT Academy trainer, is on the faculty of the InsuranceProShop and is a preferred mentor with InsuranceWebX. He has served as the national sales training director for a broker-dealer and life insurance company. He is the author of two books, The High Diving Board, about overcoming fear and Become A Client Magnet, about attracting and keeping clients. Schussel's scheduling calendar is available here.

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